Frequently Asked Questions

Everything you need to know about your INTO YOU beauty journey.

Are INTO YOU products cruelty-free?

Yes, we are committed to ethical beauty. None of our products or ingredients are tested on animals at any stage of the production process.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location, usually ranging from 10-15 business days.

What is your return policy for opened cosmetics?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately for a replacement.

How can I track my shipment?

Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.

Do you offer samples with every purchase?

We love sharing our new arrivals! Most orders include 1-2 complimentary samples of our latest lip muds or cheek tints, subject to availability.